伊勢丹

FAQ

How can I return my purchase?
We do not accept return or refund that are not attributable to our fault.
Can I order merchandise from foreign countries?
Unfortunately, we do not accept overseas orders.
Can you deliver the merchandise to foreign countries?
Unfortunately, we do not provide international delivery.
Do I have to claim back for tax on the day of the purchase?
As a general rule, please claim back for tax on the day of your purchase at the Tax-Free Counter.
What is I Club Card?
I Club card is a membership card (free of charge) for foreigners residing in Japan. Among others, privileges include discount on cash purchases (some conditions apply).
How can I shop online?
Membership registration is necessary in order to use the Isetan Online Shopping (available only in Japanese text). Registration fee is free. The delivery is available only within Japan.
How can I apply for MI Card?
To apply for the MI Card, the following requirements should be met:
  • The applicant understands and confirms himself/herself the terms and conditions of MI Card.
  • The applicant must fill out the necessary documents in his/her own Japanese handwriting.
  • The applicant must reside in Japan.
* Please note that based on the screening, you may not be qualified to receive a card.
Where do you sell large size clothing?
Men's large size items are available at the Super Men's on the 7th floor of the Men's Building. Women's large size items are available at the Lady Clover, Young Clover, Clover Plus, and Tall Size on the 2nd floor of the Main Building.

PAGE TOP

ページトップへ